Instructions on how to fold your tent can be found on our Youtube Channel.

The main difference is the size! The Nidö measures 37’’ diameter by 24’’ in height, while the Nidö Mini measures 33’’ by 28’’ by 22’’. Also, the Nidö has 3 hanging toys while the Nidö Mini has 2. However, they are both meant for babies from 0 to 6 months old.

All our products are designed by our team in Montreal, Canada and made in China.

We only deliver to certain countries such as Canada, the United States and Western Europe (France, Belgium, Netherlands, Switzerland, Spain, Italy, Germany...) with a delivery time of 3 to 4 weeks via our distribution centers and our partner distributors.

Our store is committed to dispatching the items ordered as quickly as possible. Packages are shipped within 48H following the validation of the order (no order is processed on Saturdays and Sundays). You will receive your package within 2 to 4 weeks. A shipping confirmation e-mail, including the tracking number, will be sent to you when your order is on its way.

In spite of the difficult situation with Covid-19, we continue our usual shipping activity. You can be assured that your orders are processed safely and with the utmost care. However, it is possible that delivery times may be a bit longer than usual.

Delivery costs may vary according to the weight of the product. Before finalizing your payment, the delivery charges will be presented to you.

Yes, 3-5 days after your order, you will be able to see your tracking number in your customer account. If you do not see a tracking number, you can write to us at info@bbluvgroup.com and we will ensure the shipment was done and provide you with tracking.
Our carriers will do everything possible to deliver you as soon as possible, respecting the delivery time within 2 to 4 weeks. However, our partners thank you for your understanding if your order arrives a few days later than expected.

As soon as the delivery company validates your delivery, the status of your order is updated on your customer account and an email confirming the delivery of your order will be sent to you. You can also track your order via the option "Order tracking" in your customer account (for an order placed on our website or on the mobile application only).

BBlüv is committed to using encrypted and secure transmission and payment methods among the most efficient of the technology. Therefore, the payment by credit card or via PayPal made on the site is secure. We use a secure server SSL (Secure Sockets Layer) to protect your banking data that you transmit to us. The Visa and Mastercard cards, are accepted. After the transaction, a payment confirmation email will be sent to you.

The payment of your order is available by credit card (Visa, Mastercard), Paypal, or Stripe.

Modifications or cancellations to your order can be done within the first 24 hours only.
In "My Account" you will find the option "modify" or "cancel the order" in the "Order tracking" - "Orders and Invoices" section of your account.
You can also click on the link in the order confirmation email that was sent to you after validation of your order.
You can change the delivery date, the accompanying message or the delivery address of your order. After 24 hours, your order can no longer be cancelled or modified.

You must ensure the presence of the recipient at the time of delivery (date and time) and verify that all information provided is accurate and reliable to allow the proper delivery of your order.
You have to fill in the name, full address and telephone number of the recipient and, if necessary, the codes of the door, floor, staircase... You also need a method of payment: the payment of your order is availaible by credit card (Visa, Mastercard), Paypal, or Stripe.

When the national credit card center declines the payment, we immediately inform you that the transaction was not accepted. As a manufacturer merchant, we do not know the reason for this refusal and invite you in this case to contact your bank.

After the payment and the confirmation of your order, you automatically receive the invoice of your order by email or within 24 hours at the latest.
Your invoice is also available and downloadable from your account.

Yes! All our products have a 90 day warranty against defects in both materials and workmanship, and our promise to offer you the best service possible. All you have to do is write us an e-mail at info@bbluvgroup.com, with receipt attached, or call us at 1-855-808-2636. We highly recommend you register your product in the event of a recall or safety alert.

There are exceptions. The warranty does not cover:
• Damages caused by normal wear and tear
• Defects resulting from repair or alteration of the product (except if made by bblüv Group.)
• Defects resulting from improper use, including any use or care not in accordance with the product instructions
• Defects resulting from improper storage, such as outdoors or in damp environments
• Products that are re-sold, given away, or in any other case where you are not the first and original owner
• Products without receipt or proof of purchase
• Products that are not purchased through an authorized retailer

Upon reception of your e-mail, which must include your name, complete address, phone number, product name, lot number, copy of your proof of purchase and a description of the defect (including pictures), our Customer Service team will answer within 7-10 business days.

After complete analysis of the situation/product defect, a credit, refund or replacement will be issued within 3-5 business days. Depending on the product and shipping address, it may take additional 2-10 business days to receive your replacement.

Our products are shipped at the same time according to your order. For example, if your order contains items from two different warehouses, there will be two deliveries. The rest of the order will most likely arrive shortly.

We apologize for the delay. Sometimes international and national shipping can take longer than expected. However, you can track your order and see where it is at any time. If you still feel that you need help tracking your package or would like to inquire about your package, please contact us by email at info@bbluvgroup.com.

At Bblüv, we offer a 10-days return/exchange policy after delivery for items purchased on the bbluvgroup.com Website, in which you obtain full refund of your product minus the shipping fees. All you have to do is send us a detailed e-mail at info@bbluvgroup.com, with receipt attached and the proof of delivery.

Unfortunately no. Here is the list of exceptions to our return policy:

• Items that were not purchased on bbluvgroup.com (Products purchased from other retailers must be returned to the original place of purchase. Please refer to the retailer’s return policy for full instructions)
• If the item has been used and/or isn’t in its complete original packaging.
• Any item that is returned more than 10 days after delivery
• Gift cards

Once your item is received and inspected by our team to make sure it is still in its original condition, your claim will be processed and a credit, refund, or replacement will be issued within 7 – 14 business days. Please note that depending on the product and shipping address, it may take additional 2-10 business days to receive a replacement.
For more information, please read more about our refund policy.

Absolutely! You can access the details of the Privacy Policy here.

We do collect information about our visitors. However, be assured that all the information collected is only collected through the use of the Site. Most of the info is gathered through you, voluntarily. The rest of the information is collected technologically (with cookies or web beacon) and is considered non-personal (traffic data, time spent on the website, etc.). For more details, please read our Privacy Policy or our Terms & Conditions

All personal information is encrypted via SSL (Secure Socket Layer Technology) before it is transmitted to us to avoid the decoding of your information by anyone other than bblüv Group.
However, please note:
• You are responsible for maintaining the confidentiality of the password and for not sharing it with anyone.
• While we will endeavor to safeguard your Personal Information, we cannot guarantee absolute security. You acknowledge that bblüv Group shall not be liable for any security breach that results from causes or events that are beyond our control (such as acts of God, hacking, terrorism, power outages, defects in third parties’ security products and services, your own acts and omissions, and other similar events beyond bblüv Group’s control).

I am already a customer: You can access your Customer Area by clicking on the heading My Account. The access requires your e-mail address (the one used to place your order) or your customer code and your password.
If you do not find your password, click on the Forgotten password button.
In your Customer Area you can find your profile information, the history of your orders and the delivery status.
I am not a customer : You can create your Customer Area by clicking on the heading My Account and following the instructions on that page.

Yes! We are on Facebook, Instagram and Youtube. We organize different kinds of events and contests on there. Just note that, as soon as you publish content on our pages or identify your content with #BBLUV, we gain complete rights to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and publicly display the Content you submit. For more details, please read our Privacy Policy or our Terms & Conditions.

We would use your content mainly for social media marketing, advertisement or publicity. However, this would not transfer your ownership of the content to bblüv Group, so you keep your rights and responsibilities on your content.

By responsibilities, we mean that by using the #BBLUV or by posting on our social media pages, you agree to not submitting content that:
• infringes any patent, trademark, trade secret, copyright or other intellectual or proprietary right of another;
• includes material that is unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, violent, harassing, threatening, abusive, inflammatory, fraudulent or otherwise objectionable;
• displays, describes or encourages the use of a product or service that could be offensive, inappropriate or harmful to bblüv Group or any other person or depicts the use of a product in a manner that is contrary to any instruction or warnings relating to the product;
• impinges upon or violates the publicity, privacy or data protection rights of others; or
• makes or includes false or misleading statements, claims or depictions about a person, company, product or service.
You also agree in conjunction with the production of your Content, you have not inflicted emotional distress or abuse on other people, have not publicly humiliated other people, have not assaulted, stalked or threatened other people, have not entered onto private property without permission, have not impersonated any other person or misrepresented your affiliation, title, or authority, and have not otherwise engage in any activity that may result in injury, death, property damage, and/or liability of any kind. bblüv Group will reject and/or remove any Content in which bblüv Group believes, in its sole discretion that any such activities have occurred.

If you are a retailer or distributor interested in carrying our products, please fill out this form and one of our sales representatives will contact you.